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Frequently Asked Questions (Rentals)

For purchase FAQs please click here.

Q: Can I come pick the product up?

A: No, we have over 100 service centers and our service is all inclusive. It includes everything.

Q: What does the price include?

A: Price at checkout includes delivery, rental, set-up, warranty, sales tax, pick-up, sanitizing unit, etc. Please note that sales tax amount, applicable to Arizona deliveries only, will not display until you reach the order confirmation page during the checkout process.

Q: Why 2 week minimum?

A: We have spent 3 years working on perfecting this program so it is a win-win for all parties. We feel that this price is the best nationwide for the service we provide and it does not make sense for anyone to do it at less than a 2 week rate. This is because we do it all and it is very expensive to bring it to you, set it up, etc. This is why it must be done this way since daily rates can be very expensive to do. Just sanitizing the unit via FDA requirement takes sometimes an hour. This is why it is important to have a minimum time and have an all inclusive rate.

Q: Where are you located?

A: We are right in your hometown or pretty darn close. We have over 100 service centers nationwide and all you need is one number to call to handle all your rental needs. We are the only company nationally that does this and we make it very simple.

Q: Can we have the contact number to the service center?

A: No. We handle all the calls from our 855-412-6600 number and this is what keeps our rental costs low. It would be very costly to have a call center at over 100 locations. Our price would go way up to you.

Q: What is the monthly rate?

A: In orange you will see the 2 week base rate. This is the required rate then for the next 2 weeks it is a discounted rate that you see in the drop down box and we add that total to the 2 week base rate for the month rental.  After that we will extend it at that same 2 week or monthly rate per your extended agreement.

Q: How does the rental program work?

A: We have over 100 service centers that will bring your rental right to you and pick it up and we have been doing this nationally for 3 years. You can do all of your ordering On-line and we will take it from there. We are your one stop shopping for all your rental needs nationwide.

Q: How long does it take?

A: We ask for at least 48 hour advance on the order. This is standard costs but if you need it less than 24 hours, we need an extra delivery fee since we have to run a “hot shot” to you. This requires pulling one of our drivers or a few off a route and bringing it to you without any planning. This is expensive. Please click on our policies of rentals for more details.

Q: Do we take insurance?

A: No. Our prices are for private pay or cash. Since our rental costs are below the allowable for these items via insurance then we would have to charge a more expensive rate if we did take insurance.

Q: How does our rent to own work?

A: When you rent an item from us then you will be getting equipment that is slightly used. You can try it out and then if you wish to consider the rent to own then you can buy a new one off of our site at a 15% discount. This means that you use your rental money and apply it towards a new one that you own. We arrange it for when the new unit arrives, we pick up the rental at the same time.  Our $50 fee will be the storage fee for your new unit that will be held at our warehouse and not be applied to the order.

Q: I still have more questions. Can you help?

A: Yes. Please see our Terms & Conditions for complete details on our rental program policies. Feel free to contact us with any questions or concerns. SMD is here for you!

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